It's our mission to make the best clothes, wallets and all other accessories. Not good, not great, but literally the best products on the market. That is why Our products come with a no-hassle, no-rhetoric 12 month guarantee.
OUR 12 MONTH WARRANTY COVERS:
OUR 12 MONTH WARRANTY DOES NOT COVER:
- Cosmetic blemishes, scratches, stains, or wear & tear.
- Failures or breakages due to misuse, neglect, or intentional damage
- Lost of stolen items
- Unauthorized modifications or repairs
WARRANTY CLAIMS:
In order to make a warranty claim, you need to have purchased your LuminaryLA product through our website.
Got something that is broken and needs repair or replacement? Contact us at LuminarylaHelp@gmail.com with the following information:
- Pictures of the damaged parts and/or clothing item, wallet or accessory
- Order number
- First & last name
- Full address (Street number/name, city, state, postal code)
If you have any further questions regarding the warranty on our products, please feel free to contact our friendly customer support team through our Contact page.
SHIPPING & DELIVERY
WHEN WILL YOU SHIP MY ORDER?
Minimalist wallets, card holders, and other product orders are usually processed and shipped within 2-3 business days after your order is placed, excluding holidays and weekends. Orders placed after 11 AM CST on Fridays may not be processed for shipping until the following Monday morning. All shipping estimates are calculated in business days.
*If you do not receive your Tracking Number Email notification within 2 business days of placing your order, please check your Spam and/or Promotions folders or reach out to our customer support team via luminarylahelp@gmail.com.
HOW LONG DOES SHIPPING TAKE?
Shipping times vary as we ship our minimalist wallets, card holders, and other products worldwide from different fulfillment centers based on your location. The average shipping time is about 3 - 4 business days. Your tracking number will be sent to you after placing your order.
WHAT COUNTRIES DO WE SHIP TO?
Currently, we only ship to the United States for free with no minimum dollar amount. Rest assured that we are working diligently to start offering worldwide shipping.
MY TRACKING INFORMATION BEEN IN PRE-SHIPMENT FOR OVER FOUR BUSINESS DAYS?
Please contact us as soon as possible at luminarylahelp@gmail.com. There may have been an issue with the pick-up service, which we'll sort out for you.
ORDER MODIFICATION / ADDRESS CHANGE
CAN I CHANGE MY SHIPPING ADDRESS?
We usually ship your minimalist wallets, card holders, and other product orders as soon as possible to ensure a faster delivery. If your package has not been shipped yet and you need to make any modifications to your shipping address, please contact us as soon as possible at luminarylahelp@gmail.com and we will do our best to update your address.
WARRANTY & RETURNS
WHAT IS YOUR PRODUCT WARRANTY?
We are proud to offer a lifetime warranty on all our products. It's our mission to make the best wallets and accessories. Not good, not great, but literally the best products on the market. That is why LuminaryLa products come with a no-hassle, no-rhetoric lifetime guarantee.
View our Warranty page for more information on how to start your warranty claim.
WHAT IS YOUR RETURN POLICY?
In most cases, items shipped from our store can be returned within 30 days after delivery.
Once your order has been shipped, you will receive an e-mail containing the shipment date and other details of your order. Some products have different policies associated with them.
Please contact us before returning a defective item to receive the return shipping address and other instructions. Did your item arrive damaged, different, or not working? If so, you are protected and can make a claim, the procedure is outlined in our Return Policy.
PAYMENTS & REFUNDS
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Credit/Debit Cards (Visa, MasterCard, Discover, and American Express).
FREE SHIPPING
We do our best to process and ship all orders as soon as possible. Most orders are shipped within 3-5 business days. Orders placed after 11AM CST on Fridays may not be processed for shipping until the following Monday morning.
| Region | Cost | Typical delivery times |
| United States Shipping | Free | 3-4 Business Days* |
Tracking your order:
Our orders always include tracking information that is normally sent via email within 48 hours after the order has been shipped. You can also track your order via our Order Status page by providing your order number and your email address.
*Please note that these are estimates and aren't guaranteed, we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date. If you have any questions about shipping or delivery, please reach out to our friendly customer support team at luminarylahelp@gmail.com.